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Frequently Asked Questions

A list of frequently asked questions and their answers, if your question hasn't been answered and you are still confused please do not hesitate to email contact@mmaden.com and one of the team will be happy to help. The sections include Classes, Memberships, Personal Training and Other.

Classes

Can I just turn up to a class?

 

As there are limited spaces here for each class, we take all of our bookings for classes in advance. This can be done easily through our app MMADen Battersea, available to download on the App Store and Google Play Store. You can come and train with us without committing to a membership, we offer pay as you go classes at just £15 per class.

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What do I need to bring to my first class?

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All you will need for your first class is sporty clothing and a water bottle, we have equipment available here at the gym for you to borrow if you need it in the class. As you begin to train more regularly, you may want to buy your own equipment. We have a wide range of hand-wraps, gloves, shin-pads, head mouth and groin guards which are all available to purchase in the gym. 

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For BJJ (Gi) you will need to purchase your own Gi and white belt in advance. 

 

Do you have any free trials?


We are currently updating our free trial system. For now, any new participants will be required to pay for a one off class (£15).

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Do I have to sign any forms before training?

 

Upon signing up to the gym and attending a class, we require all clients to sign a Liability Waiver and fill out a PAR-Q (physical activity readiness questionnaire). This is standard across all fitness centres and is required to ensure your full health and safety before training with us.

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What is the cancellation policy?

 

The cancellation window for every class or session booked at MMADen is 24 hours. If you cancel your class before this 24-hour window, your account will not be credited and it will show in the system as an early cancel. The 24-hour cancellation window has been put in place in order to allow enough time for other members to decide to train and book on to classes.

 

If you cancel your booking after the 24-hour window has passed, this will be classed as a late cancel. Late cancellations will credit your account if you have paid for the class and will show on your account. This rule is also applicable if you do not show up to your class.

 

We allow three late cancels/no shows per month for each member. Afterwards you will be charged an administration charge of £5 per missed class.

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What happens if I want to cancel my membership?

 

If you are looking to cancel one of your monthly rolling memberships at the gym, you will need to contact the front desk and they will remove the membership from your account within seven days. 

 

If you are looking to cancel your Unlimited Membership (12-month contract) or Grappling/Striking Membership (3-month contract) before the term has been completed, we will require a minimum of one month’s notice and the cancellation of your membership will incur an administration charge of £50. Once this payment has gone through, your membership will be cancelled and you will not be billed for the following month.

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Do you offer gift vouchers?

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one of the sites and let us know what you wish to buy and we will fill out a gift voucher for you. For purchases of gift vouchers worth over £100 we also provide free handwraps to go along with your gift. 

 

Payments are preferably made onsite. However, if this is an issue, email us at contact@mmaden.com and one of the team will seek to make other suitable arrangements for you.

Memberships
Personal Training
Other
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